I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
Please send us an email as soon as possible if you would like to change something in your order. Please note that we cannot ensure that the item you would like to exchange for will still be available.
HOW DO I TRACK MY ORDER?
You will receive an email confirmation once your order has been successfully placed – it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders typically take 1 business day to process, but on occasion may take up to 5 business days to be processed and shipped. Once your order is prepared for shipment pr pick up, you will receive a shipping/pick-up confirmation email with your tracking information. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed/personalized items).
Please allow up to 48 hours for shipping information to update with shipping carriers. For any issues, email firstname.lastname@example.org to check on tracking information. For delays in shipping, please contact the shipping carrier.
WHAT IS THE RETURN POLICY?
All body care, skin care, and any used items are final sale.
You may receive a store credit for apparel and home goods in new condition with tags attached. Please email email@example.com or visit us in-store to initiate an exchange within 3 days of purchase.
NO REFUNDS ON ANY MERCHANDISE AT THIS TIME.
WHERE DO I SEND MY RETURN?
Please address your package to:
200 W BALTIMORE AVE
MEDIA, PA 19063
WHAT ITEMS ARE FINAL SALE?
Please note that we do not accept returns of beauty, skincare, intimate apparel, earrings, other jewelry, any personalized or custom-made products, final sale merchandise, sunglasses, other accessories, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.
You may receive a store credit for apparel and some home goods in new condition with tags attached. Please email firstname.lastname@example.org or visit us in-store to initiate an exchange.
NO REFUNDS ON ANY MERCHANDISE AT THIS TIME.
WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
At this time during COVID-19, we are only using UPS and FEDEX to ship orders.
Free Shipping - 3 to 5 day processing for orders over $100. These orders are typically processed and shipped 3-5 days after ordering.
Next Day Shipping is shipped out the same day for orders placed before 12 pm EST.
Note, due to the current Covid-19 pandemic, you may experience slight delays. We offer you the option of shipping providers at checkout. All orders with free shipping are shipped via USPS.
We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.
MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
Please contact your local shipping provider that you chose to use for shipping when ordering. If after contacting the shipping provider you still need assistance regarding locating your order, feel free to contact us at email@example.com and one of our representatives will be happy to assist you.
HAVE YOU RECEIVED MY RETURN ITEMS? HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?
Please allow up to 7 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at firstname.lastname@example.org and we will be happy to assist you.
I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
We do our absolute best to send items to you in perfect condition. In the rare event that you receive a damaged item, please alert us as soon as possible via email at email@example.com and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back.
Please note, we are not responsible for damages that occur after wearing or washing the item.
HOW DO I FIND AN ITEM I SAW ON INSTAGRAM?
Please use the search bar to type in a description or keyword matching the item. If nothing is shown, it's likely that the item is sold out.
WHY ISN'T MY COUPON CODE WORKING?
If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.